About Us

About Us

Founded by Qaiser Mushtaq (Kaiser) in 2013, Q7Systems Ltd is a leading online retailer and distributors of Major Brands in Electronics, eCigarettes, Office products and Beauty & Clothing committed to becoming the most loved and trusted marketplace on the web and retail. We tirelessly pursue these goals by offering a superior shopping experience, rapid delivery and stellar customer service.

We don’t believe in hard selling and always have our client’s best interests at heart when offering sound and impartial advice for your business. We are based in London. We also have a purpose built distribution centre in Batley, Leeds where we dispatch well over 2,000 orders every day! We have number of distributors who we supply goods.

Q7S Distribution Ltd. Is sister company of Q7Systems Ltd. Q7S® is trade mark brand of Q7Systems Ltd. We’re passionate about what we do and it’s our mission is to bring you the best products in the UK from all the leading brands, whilst also offering the best possible advice through our specialist trained sales team who collectively have over 25 years experience. We’re not going anywhere! Unlike some of our competitors we don’t have shareholders so we can focus on giving you our best possible deals and prices rather than trying to make money to pay bonuses! We’ve grown every year since entering the online market in 2010 and we don’t intend to stop. If you want to look at the other businesses we operate please contact us.

ETHOS

We strive to offer the best solution and impartial advice for your business at a great price. We care about our work and love a challenge so if you want a partner who cares about your business choose Q7S.

TEAM

We have a highly talented team of experienced web professionals each bringing key skills to the table. We value our working environment, promoting remote working, ergonomic workstations and modern technologies.

 

 

Here are just a few of the reasons why choose us

  • We offer the industry’s highest-quality products at the lowest-possible prices.
  • We offer the most complete product information and photo galleries available.
  • We are distributors of major companies and brands.
  • We have established BUYING POWER, which means we can buy products at prices far below our competition—and pass the savings along to you.
  • We offer our customers frequent updates on new products arriving hourly at our warehouse.
  • We offer corporate and government customers instant bids, competitive prices and quick delivery.

 

 

Customer Support:

 

Payment

We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro, Solo and American Express for delivery to the card registered address. If you need to deliver to a family or work address we can help, additional proof of identity will be required to help avoid malicious use of your card.

In order to ensure we can despatch your goods as quickly as possible, credit and debit card payments are taken at the point of order.

Product Availability

All orders are processed and shipped as quickly as possible. In instances where our stock is fully allocated we may ship direct from the manufacturers to you. If for any reason the product or promotion you’ve ordered is no longer available, or there’s been a price change, we will notify you within 5 days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon despatch of your products.

After-Sales Service

We operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.

Contacting us.

Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 7000 products from more than 450 manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please email us here:  help@q7s.co.uk

If you are unable to contact the manufacturer or if you are unhappy with their service then send us an eMessage and we will do our best to solve your problem.

*Technical support is for diagnosing hardware faults only. They do not provide training, setup assistance of in the case of PCs and Laptops, help with software.

 

Damaged / Missing Items / Wrong Items

PLEASE CALL IMMEDIATELY TO REPORT DAMAGE

As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It’s very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn’t possible we consider it reasonable that your items will have been checked for visible damage and reported within 5 days. If you do not intend to use your goods immediately, please open and inspect them before storing, Damage requests reported too late may be refused

NOTE: Do not try to fit an item/appliance if it is damaged without calling for advice first. If you cause further physical damage by fitting an item you know to be damaged we may be unable to accept the item for return.

In order to help us resolve issues arising from these problems, please email us.

Address:


Q7Systems Ltd
50 Salisbury Road Hounslow
TW4 6JQ London
United Kingdom

Email:  info@q7s.co.uk